Terms & Conditions

This website is operated by Baloo&Groot s.r.o. Throughout the site, the terms “we”, “us” and “our” refer Baloo&Groot s.r.o. Baloo&Groot s.r.o. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

1. Definitions
1.1 In these General Terms and Conditions, the following terms (both singular and plural) have the following meanings:
 •    ‘General Terms and Conditions’, the General Terms and Conditions of Silent Disco Tours• ‘Event’, the public or private event at which;
 •    ‘Location’, the place at which the event is held;
 •    ‘Organiser’, the party responsible for the production and/or organisation of the event;
 •    ‘Agreement’, the agreement between Silent Disco Tours and the consumer for the sale and delivery of tickets;
 •    ‘Ticket’, proof of access to an event;
 2. Applicability

2.1 The General Terms and Conditions below and the booking and ordering conditions of Silent Disco Tours apply to all offers, orders and agreements of Silent Disco Tours .

2.2 In addition, the General Terms and Conditions of the organiser and the General Terms and Conditions of the party responsible for the locations will also apply to the agreement. In the event of any conflict between the provisions in the agreement or in these General Terms and Conditions and the aforementioned terms and conditions, the provisions in the agreement or in these General Terms and Conditions will prevail. Copies of the General Terms and Conditions of the parties responsible for the Locations or of the organiser are available on request from the parties responsible for the locations in question or from the organiser.

2.3 By accepting an offer or making an order, the consumer expressly accepts the applicability of these General Terms and Conditions.

2.4 Deviations from that stipulated in these Terms and Conditions are only possible in writing, in which case the other provisions will remain undiminished in force.

2.5. All rights and entitlements stipulated for Silent Disco Tours in these General Terms and Conditions and any further agreements will also apply for intermediaries and other third parties deployed by Silent Disco Tours.
 3. Prices/offers

3.1 All offers made by Silent Disco Tours are without obligation and Silent Disco Tours expressly reserves the right to change the prices, in particular if this is necessary as a result of statutory or other regulations.

3.2 All prices are indicated in euros, including VAT.

3.3 In certain cases, promotional prices apply. These prices are valid during a specific period as long as stocks last. No entitlement to these prices may be invoked before or after the specific period.

3.4 Silent Disco Tours cannot be held to any price indications that are clearly incorrect, for example as a result of obvious typesetting or printing errors. No rights may be derived from incorrect price information.

3.5 For each ticket, a fixed amount will be charged for service costs, which may vary according to the event. The service costs include transaction costs, consultation costs, guides and hire of headphones. 

4. Cancellations and returns

4.1 An organiser is entitled to cancel or change the date of an event. Should this happen, Silent Disco Tours will attempt to provide a suitable solution. If an event is cancelled or postponed, Silent Disco Tours will do its utmost to inform you as soon as possible. However, Silent Disco Tours cannot guarantee it is possible to inform you timely of any change or cancellation of an event or be held responsible for refunds, compensations or for any resulting costs you may incur, for example for travel, accommodation and/or any other related goods or service.

4.2 Before confirming your booking, always check carefully that you have booked the correct (number of) tickets. Tickets for a product with a specific date and time (‘time slotted tickets’) are not refundable. Wrongfully ordered (numbers of) open tickets (no specific date and time is ordered) are refundable within fourteen days of purchase. In order to ask a refund of an open ticket you have to send an email to info@silentdiscotours.cz 

4.3 Silent Disco Tours shall not be liable for damage, misuse or loss of tickets. No duplicate tickets will be issued to replace tickets that have been misused, mistreated, lost or stolen and nor will such tickets be refunded.

4.4 Silent Disco Tours shall not be liable for delays, non-delivery or incorrect delivery of tickets, if such delay, non-delivery or incorrect delivery cannot be attributed to Silent Disco Tours.

4.5 Not using one or more pre-purchased tickets is for your own account and risk; this is also the case if the admission ticket is only valid for a certain time and/or date.

4.6 The traveller will be charged 20% of the selling price when rebooking the tour.

5. Payments

Silent Disco tour accepts a number of different payment methods. Payments in euros are processed via PayPal or by credit card. You will not receive confirmation of your definitive booking until your payment has been approved.

6. Delivery

6.1 Ticket(s) will be sent to the email address provided by the customer.

6.2 The delivery times specified by Silent Disco Tours are for indication purposes only. Failure to meet any delivery deadline will not entitle you to damage compensation, nor will it entitle you to cancel the order or dissolve the agreement, unless such failure to meet the delivery deadline is so severe that it cannot reasonably be demanded of you to abide by the agreement. In that case, you will be entitled to cancel the order or dissolve the agreement insofar as this is necessary.
 7. Retention of title

7.1 The ownership of the tickets delivered will only transfer to you if you have met all your obligations to Silent Disco Tours pursuant to any agreement whatsoever. The risk relating to the tickets will be transferred to you at the time of delivery.


8. Complaints and liability

8.1 You are obliged to check on delivery to ensure that the tickets are in line with the agreement. If this is not the case, you must inform Silent Disco Tours in writing and with reasons as soon as possible and at all events within three (3) days of delivery, providing that it was reasonably possible to ascertain this fact.

8.2 If it has been demonstrated that the tickets are not in line with the agreement, Silent Disco Tours may choose to replace the tickets in question with new tickets in exchange for their return or to refund the amount paid. 

9. Electronic communication and evidence

9.1 Silent Disco Tours is not liable for any misunderstandings, distortions, delays or incorrect transmission of data and messages as a result of the use of the internet or any other communication resource in the traffic between the customer and Silent Disco Tours (or the parties deployed by the customer).

9.2 The records of Silent Disco Tours will serve as full evidence of the existence, the content and the implementation of the agreement with the customer in any legal procedure, subject to counter-evidence provided by the party that invokes the fact that the evidence is unreliable.

10. Force majeure

10.1 Without prejudice to the other rights to which it may be entitled, in the event of force majeure, Silent Disco Tours is entitled, at its own choice, to suspend implementation of your order or to dissolve the agreement without legal intervention, by informing you of this in writing and without Silent Disco Tours being held liable to any damage compensation unless in the prevailing circumstances this would be unacceptable in accordance with all reasonableness and fairness.

10.2 Force majeure is deemed to mean any shortcoming which cannot be attributed to Silent Disco Tours because it cannot be blamed on it nor deemed to be its responsibility in accordance with the law, legal action or generally accepted views.

11. Special provisions, liability

11.1. The purchaser of a ticket supplied by Silent Disco Tours must behave as a good and orderly visitor of events and must abide by the instructions issued to him or her by or on behalf of the organiser of the event to be visited as well as by the competent authorities.

11.2 Silent Disco Tours will not be liable for any refusal by the organiser of an event or by the public authorities to admit the purchaser of a ticket supplied by Silent Disco Tours to an event as a result of actions and/or negligence on the part of the purchaser.  

11.3 The purchaser of a ticket attends an event at his or her own risk. Silent Disco Tours will not be liable for any damage incurred by the purchaser during the journey to from the event or while attending the event.

11.4 The purchaser of a ticket supplied by Silent Disco Tours must inform him or herself of the instructions issued by or on behalf of the organiser of the event or the competent authorities relating to it, including any changes concerning the event, such as starting time, etc. Silent Disco Tours has no obligation to provide the purchaser of a ticket with further information in this regard.

12. Your obligation to us

12.1 This Equipment (headphones) is personaly hired to You and You must not allow nor authorise any other person or entity to use, re-hire or have possession of the Equipment at any time, unless expressly agreed by Us in writing.

12.2 You are responsible for any loss, theft or damage to the Equipment from any and every event whatsoever and howsoever and by whosoever caused during the Hire Period except where any such loss, theft or damage was caused by Our actions.

12.3  You are required to:

(a) keep the Equipment in good condition and in accordance with the manufacturer’s and Our instructions at Your own cost;

(b) not in any way alter, modify, tamper with, damage or repair the Equipment without Our prior written consent;

(c) not deface, remove, vary or erase any identifying marks, plate, number, notices or safety information, on the Equipment;

(d) be at the meeting point 5 min before the event starts
(e) You must return the Equipment to Us in the same clean condition and good working order it was in when You received it, ordinary fair wear and tear excluded

13. Other provisions

13.1 If one or more of the provisions in these Terms and Conditions or any other agreement with Silent Disco Tours are in conflict with any applicable legal regulation, the provision in question will lapse and be replaced by a new comparable stipulation admissible by law to be determined by Silent Disco Tours.

13.2 The law of the Czech Republic applies to all agreements entered into with or concluded by Silent Disco Tours. Any disputes arising directly or indirectly from these agreements will be exclusively settled by the Court of Prague.